Careers at ESD Pediatric Group in Norwood/Hyde Park and Milford OH

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Employment Application

Potential Opportunity – Certified Medical Assistant (see job descriptions below):

JOB TITLE:  Medical Assistant (effective: 01/2015; reviewed and revised 01/2020)

GENERAL SUMMARY OF DUTIES:  Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks.  Also, provides information to patients so they may fully utilize and benefit from the clinic services.  Conveys a positive image of clinic.  May assist with Phone Triage. See Phone Triage job description.

SUPERVISION RECEIVED:  Reports to Clinical Manager.

SUPERVISION EXERCISED:  None.

ESSENTIAL FUNCTIONS:

1. Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures, including but not limited to vaccine administration; charting; performing various in office labs testing and specimen collections; relaying instructions to patients/families; answering calls and providing pertinent information; maintaining sufficient inventory of supplies and vaccines.

2. Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; managing charts to ensure patient information is complete and documented appropriately.

3. Fulfills environmental responsibilities as assigned, which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms; maintaining vaccine storage in accordance with Ohio Department of Health standards.

4. Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.

5. Participates in professional development activities including required ongoing training.

6. Participates in daily huddles.

7. Attends meetings as required.

8. Maintains strictest confidentiality.

The jobholder must demonstrate current competencies applicable to job position.

EDUCATION:  High school diploma, some college preferred.  Course in medical specialty desired; e.g., Pediatric Assisting. Certified medical assistant training, preferred.

JOB TITLE:  Medical Assistant

Continued

EXPERIENCE:  Minimum of one year work experience in public contact job, preferably service related.  Experience and/or interest in health care.

REQUIREMENTS:  Maintains CPR certification.

KNOWLEDGE:

1. Knowledge of health care field and medical specialty.

2. Knowledge of specific assisting tasks related to pediatric medicine.

3. Knowledge of information that must be conveyed to patients and families.

4. Knowledge of Electronic Medical Records (EMR) system.

SKILLS:

1. Skill in performing tasks appropriately.

2. Skill in tact and diplomacy in interpersonal interactions.

3. Skill in understanding of patient education needs by effectively sharing information with patients and families.

4. Skill in operating computer and office equipment.

ABILITIES:

1. Ability to learn and retain information regarding patient care procedures.

2. Ability to project a pleasant and professional image.

3. Ability to plan, prioritize and complete delegated tasks.

4. Ability to demonstrate compassion and caring in dealing with others.

ENVIRONMENTAL/WORKING CONDITIONS:

Combination of medical office and exam/procedure room settings.

Well-lighted, well-ventilated, adequate space.  Exposure to communicable diseases and other conditions common to clinic setting. Hepatitis B vaccination and TB test required.

PHYSICAL/MENTAL DEMANDS:

Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.  Must be able to lift up to 30 pounds of supplies.

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

JOB TITLE: Phone Triage (effective: 01/2015; reviewed and revised 12/2020)

GENERAL SUMMARY OF DUTIES: Responsible for making and scheduling patient appointments in an efficient and timely manner.

SUPERVISION RECEIVED: Reports to Practice Administrator.

SUPERVISION EXERCISED: None.

ESSENTIAL FUNCTIONS:

1. Books, coordinates, schedules and reschedules patient Relays necessary messages to providers and staff.

2. Greets and registers patients in a prompt, pleasant, and helpful

3. Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; documenting patient cases; verifying insurance coverage and patient demographics.

4. Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are

5. Answers telephone, screens calls, takes messages, and provides

6. Answers questions regarding patient appointments and

7. Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors

8. Participates in professional development activities including required ongoing

9. Attends meetings as

10. Maintains strictest

The jobholder must demonstrate competencies applicable to the job position.

EDUCATION: High school graduation or GED.

EXPERIENCE: One year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Electronic Medical Records (EMR) system experience preferred. Word processing and computer experience.

REQUIREMENTS: Maintains CPR certification. Certified medical assistant preferred.

KNOWLEDGE:

1. Knowledge of business office
2. Knowledge of medical
3. Knowledge of grammar, spelling, and punctuation to type patient
4. Knowledge of Electronic Medical records (EMR)

JOB TITLE: Phone Triage

Continued

SKILLS:

1. Skill in operating computer and office
2. Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
3. Skill in multi-tasking at a fast and often times hectic

ABILITIES:

1. Ability to speak clearly and
2. Ability to read, understand, and follow oral, and written
3. Ability to sort and file materials correctly by alphabetic or numeric
4. Ability to establish and maintain effective working relationships with patients, employees, and the public.

PHYSICAL/MENTAL DEMANDS: Work may require hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a computer keyboard.

ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Rare direct contact with patients.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.