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Currently Looking For Medical Assistants and RN phone staff (see job descriptions below):
JOB TITLE: Medical Assistant (effective: 01/2015; reviewed and revised 12/2018)
GENERAL SUMMARY OF DUTIES: Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Also, provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic. May assist with Phone Triage. See Phone Triage job description.
SUPERVISION RECEIVED: Reports to Clinical Manager.
SUPERVISION EXERCISED: None.
1. Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures, including but not limited to vaccine administration; charting; performing various in office labs testing and specimen collections; relaying instructions to patients/families; answering calls and providing pertinent information; maintaining sufficient inventory of supplies and vaccines.
2. Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; managing charts to ensure patient information is complete and documented appropriately.
3. Fulfills environmental responsibilities as assigned, which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms; maintaining vaccine storage in accordance with Ohio Department of Health standards.
4. Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
5. Participates in professional development activities including required ongoing training.
6. Participates in daily huddles.
7. Attends meetings as required.
8. Maintains strictest confidentiality.
The jobholder must demonstrate current competencies applicable to job position.
EDUCATION: High school diploma, some college preferred. Course in medical specialty desired; e.g., Pediatric Assisting. Certified medical assistant training, preferred.
EXPERIENCE: Minimum of one year work experience in public contact job, preferably service related. Experience and/or interest in health care.
REQUIREMENTS: Maintains CPR certification.
1. Knowledge of health care field and medical specialty.
2. Knowledge of specific assisting tasks related to pediatric medicine.
3. Knowledge of information that must be conveyed to patients and families.
4. Knowledge of Electronic Medical Records (EMR) system.
1. Skill in performing tasks appropriately.
2. Skill in tact and diplomacy in interpersonal interactions.
3. Skill in understanding of patient education needs by effectively sharing information with patients and families.
4. Skill in operating computer and office equipment.
1. Ability to learn and retain information regarding patient care procedures.
2. Ability to project a pleasant and professional image.
3. Ability to plan, prioritize and complete delegated tasks.
4. Ability to demonstrate compassion and caring in dealing with others.
Combination of medical office and exam/procedure room settings.
Well-lighted, well-ventilated, adequate space. Exposure to communicable diseases and other conditions common to clinic setting. Hepatitis B vaccination and TB test required.
Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
JOB TITLE: Triage Telephone Nurse (effective: 01/2020)
GENERAL SUMMARY OF DUTIES: Responsible for providing triage (sorting/prioritizing
patients) telephone service to ensure prompt identification of patients with high-risk
SUPERVISION RECEIVED: Reports to Clinical Manager.
SUPERVISION EXERCISED: None.
1. Talks directly to patients on the telephone and then directs them to emergency
rooms (ERs), urgent care centers or to see their medical provider during office
2. Performs short evaluation of the patient situation to estimate severity of illness
and/or injury including learning about chief complaint and, as possible, obtaining
vital sign and mental status information.
3. Determines urgency of seeing the patient based on brief assessment and on
familiarity with a patient’s condition and history.
4. Uses computerized medical information database including algorithms that closely
imitate medical provider logic and thought patterns, as guide (Clear Triage).
5. Sends patients with high-risk chief complaints such as chest pain, abdominal pain,
or severe headaches to ER immediately or arranges for ambulance.
6. Provides appropriate home health advice to patients who do not need to go directly
to the ER.
7. Ensures accurate notes of all consultations and treatments are recorded in the
patient’s record via the clinical computer system.
8. Arranges appointments for patients who do not need to go to ER but need to see a
medical provider. Consults with medical provider as needed.
9. Facilitate care between physicians, hospitals, pharmacies, other specialties, and
the patient, as needed.
10. Acts, when designated, in “Ask a Nurse” capacity, handling routine
information requests from patients, e.g., “Do I need a flu shot every year? When
are you giving these shots?”
11. Participates in professional development activities including required
12. Attends meetings as required.
13. Maintains strictest confidentiality.
The jobholder must demonstrate competencies applicable to the job position.
EDUCATION: RN or LPN degree; BSN or MSN degree preferred. On –the-job training in triage.
EXPERIENCE: Minimum five years of experience as RN or LMP; one to two years of telephone
triage experience, preferably in medical practice setting. Electronic Medical Records
(EMR) system experience preferred. Word processing and computer experience.
JOB TITLE: Triage Telephone Nurse
REQUIREMENTS: Current state RN or LPN license. Maintains CPR certification.
1. Knowledge of telephone-based clinical assessment techniques.
2. Knowledge of medical practice telephone triage protocols.
3. Knowledge of medical terminology.
4. Knowledge of appropriate home health information for patients to follow until
medical provider appointment
5. Knowledge of grammar, spelling, and punctuation to type patient information.
6. Knowledge of Electronic Medical records (EMR) system.
1. Skill in using electronic medical records to check patient history.
2. Skill in using computerized medical information database during evaluation as guide
to appropriate decision.
3. Skill in making triage decisions and responding quickly and calmly in emergency
situations such as calling 911 and arranging for ambulance.
4. Skill in answering the telephone in a pleasant and helpful manner and using a
multi-line telephone system.
5. Skill in multi-tasking at a fast and often times hectic pace.
1. Ability to communicate clearly and calmly with patent.
2. Ability to elicit information needed to make brief evaluation.
3. Ability to work closely with physicians and other clinicians as needed.
4. Ability competently use Microsoft office and appropriate practice management
PHYSICAL/MENTAL DEMANDS: Must possess the physical and mental abilities to perform the
tasks normally associated with a Triage Telephone Nurse that is mostly a sedentary job.
Hand/arm injury possible from repetitive movements. Requires hearing to normal range.
Stress generated from high volume of calls and emergencies.
ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in an office setting, well lights,
and good air quality. Involves frequent telephone contact with patients. Work may be
stressful at times. Interaction with others is constant and interruptive. Rare direct
contact with patients.
This description is intended to provide only basic guidelines for meeting job
requirements. Responsibilities, knowledge, skills, abilities and working conditions may
change as needs evolve.