ESD Pediatric Group has adopted an aggressive Telehealth strategy to help patients and keep families and staff safe during the COVID-19 pandemic. We are using telemedicine, which is a virtual visit that you can have with one of our doctors or nurse practitioners. These visits are being used as an initial screen for all acute visits during the pandemic. The video/audio connection is HIPAA compliant and the same confidentiality rules apply for telemedicine as if you were in our office. We are heavily encouraging these visits and think you’ll find them to be extremely useful and very user friendly. Telehealth will continue at ESD beyond the pandemic in some fashion.
Telehealth through your primary care provider is the preferred interaction for a number of reasons. The most important reason is that the provider managing the visit has full access to your child’s chart and history. This is very helpful in making decisions on the next steps and treatment. If during a telehealth visit, it is determined that an in-person visit to the office would be helpful, that can be scheduled. you will NOT be charged for 2 visits.
When scheduling the Telehealth appointment, you will receive instructions on how to access your virtual visit. You will be sent via email or text (your choice) a link to a unique “virtual room”. Please arrive at this room 10 minutes ahead of your scheduled appointment by following the link. While all of our providers make every effort to arrive at your scheduled time, sometimes prior visits will run over. Please call the office if you have problems entering the room or the provider has not arrived by 10 minutes past your appointment time. If there are technical issues, the provider does have additional options for reaching out and will certainly attempt to do that.
The American Academy of Pediatrics and Ohio Department of Health continue to encourage children to stay on track with well checkups and immunizations in our office. The safety of our families and ESD team are top priority. Extra cleaning and disinfectant precautions have been implemented to make sure our offices meet and exceed the infectious disease standards. We want all of our patients to know that we are here to help you and your family during this difficult time. At this time, well visits are not being offered via telemedicine.