ESD Pediatric Group has adopted an aggressive Telehealth strategy to help patients and keep families and staff safe during the COVID-19 pandemic. We are using telemedicine, which is a virtual visit that you can have with one of our doctors or nurse practitioners. The video/audio connection is HIPAA compliant and the same confidentiality rules apply for telemedicine as if you were in our office. We are encouraging these visits when appropriate and think you’ll find them to be extremely useful and very user friendly. Telehealth will continue at ESD beyond the pandemic in some fashion.
Telehealth through your primary care provider is the preferred interaction for a number of reasons. The most important reason is that the provider managing the visit has full access to your child’s chart and history. This is very helpful in making decisions on the next steps and treatment. If during a telehealth visit, it is determined that an in-person visit to the office would be helpful, that can be scheduled. you will NOT be charged for 2 visits.
When scheduling the Telehealth appointment, you will receive instructions on how to access your virtual visit. You will be contacted at the time of your appointment via text or email with a link to follow to access the 2-way video visit. While all of our providers make every effort to arrive at your scheduled time, sometimes prior visits will run over. Please call the office if you have problems entering the room or the provider has not arrived by 15 minutes past your appointment time. If there are technical issues, the provider does have additional options for reaching out and will certainly attempt to do that.
The American Academy of Pediatrics and Ohio Department of Health continue to encourage children to stay on track with well checkups and immunizations in our office. The safety of our families and ESD team are top priority. Extra cleaning and disinfectant precautions have been implemented to make sure our offices meet and exceed the infectious disease standards. Well visits cannot be done via telehealth.